Wills Tree Services Quality Policy Statement 2018.
It is the policy of Wills Tree Services to provide an arboriculture service that is fit for purpose and has the desired quality in accordance with customer requirements, specifications and any other applicable requirement.
Wills Tree Services will identify and monitor issues (both external and internal) which could impact adversely on our customers or our strategic direction. We shall listen to the needs and expectations of all our customers, whilst also identifying any risks and opportunities that may affect our ability to consistently provide a service that meets customer and applicable statutory and regulatory requirements.
We will endeavour to be on time with start and completion times, acknowledge the importance of customer support and communication. It is the responsibility of every employee to assist in maintaining systems to ensure the continued provision of quality products and services to the complete satisfaction of our customers.
To achieve this high quality standard, Wills Tree Services is totally committed to the Quality Assurance Programme which meets the requirements of ISO 9001:2015. We shall endeavour to continually improve both the quality system and our performance by setting measurable objectives for our key processes.
We shall regularly monitor and review these objectives and communicate the results throughout the business.
This policy is communicated to all staff and sub-contractors and is available publicly via our website: www.willstreeservices.co.uk
This policy is a controlled document and shall be reviewed and amended where applicable to ensure that it remains relevant to our business. If you have any queries regarding this statement or any other company policies please email your questions to firstname.lastname@example.org.
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